Salesforce CRM — Business Process & Operations
Sravani Tirumani
Project Spotlight
Salesforce CRM — Business Process & Operations
An independent project demonstrating end-to-end CRM data management, automation, and reporting for operational decision-making.
Data Quality & Automation
Reviewed, cleaned, and validated CRM datasets to ensure accuracy and consistency, translating stakeholder requirements into rule-based automation that removed manual, repetitive data-entry errors.
Reports & Dashboards
Built structured reports and dashboards that surfaced operational trends and gave stakeholders real-time visibility into the data, supporting day-to-day decision-making.
Documentation
Documented methodology, configuration changes, and findings in detailed, step-by-step records, creating an audit-ready reference for both technical and non-technical stakeholders.
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Posted Jul 20, 2026
End-to-end Salesforce CRM data management: cleaned and validated datasets, implemented rule-based automation, built operational reports and dashboards, and documented changes.
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