CBD Store - Customer Support Chatbot (French/English/Czech)





Overview: Implemented a customer service AI chatbot for Kilogrammes, a CBD store in France, enhancing user experience with efficient and intuitive service.

Features:

• 🤝 Recommendation Engine: Personalized product suggestions to customers.
• 💬 FAQ Handling: Instant responses to common queries using AI.
• 🔗 Live Transfer: Option for customers to speak with staff if needed.
• 🛍️ Shopping Integration: Users can add products to their cart directly through the chat.
• 🌟 Showcase Bestsellers: Highlights top products for easy discovery.
• 🏆 Multilanguage Support: Chatbot adjusts language based on URL change. (In progress to include French, Czech, and English)

Expected Results:

• 📈 Increase in engagement by 40%.
• 🛒 Boost in cart additions and conversions by 30%.
• 🌍 Expand market reach with multilingual support.



Client Testimonial from Kim, CEO: "Kilogrammes' experience with this chatbot has been transformative. It’s more than a tool; it’s like having a digital salesperson who knows our products inside and out. Customer feedback has been overwhelmingly positive, with a noticeable increase in satisfaction and sales"