SaaS Master Service Agreement (Mid-Market

SaaS Master Service Agreement (Mid-Market MSA)

A complete, production-ready Master Service Agreement drafted for a cloud-based, AI-powered SaaS company — the kind of contract that mid-market B2B software companies actually need when closing deals with business customers.

What's included:

This MSA covers the full commercial relationship from subscription access and data rights through to termination and post-contract obligations. It includes a sample Order Form (Exhibit A) showing real pricing and subscription details, plus a Data Processing Addendum placeholder (Exhibit B) for GDPR/privacy compliance — giving clients a sense of the complete contract package.

Key provisions drafted:

Defined access rights and use restrictions, 99.5% uptime SLA, tiered payment and late fee mechanics, mutual IP ownership with a clean feedback license, bilateral confidentiality with a 3-year survival period, reciprocal indemnification for IP claims, a 12-month liability cap with carve-outs for gross negligence and confidentiality breaches, and auto-renewal termination mechanics.

Who this is for:

SaaS founders, in-house legal teams, and startup operators who need a lawyer-drafted MSA framework that is commercially balanced, investor-ready, and built for the mid-market deal cycle.