THE PROBLEM
Every booking happened in WhatsApp. The same questions came in all day ("bridal mehndi kitne ki hai?", "15 December free hai?"), and each one needed a manual reply with prices, dates and details. Replies were late when the artist was busy at an event. Dates were tracked in chats and memory, which risked double bookings, and advance payments were confirmed by scrolling through screenshots. Leads went cold simply because nobody replied in time.