Project Description: An e-commerce business seeking to deliver a comprehensive, voice-enabled shopping experience within a chatbot.
Requirements: The client required an advanced chatbot solution to revolutionize customer engagement, simplify the shopping journey, and provide multilingual support—all within a single platform. They also wanted the chatbot to handle payments, order confirmations, and real-time updates.
Solution: Using chatbot builder.ai, OpenAI, google sheet developed a next-generation e-commerce chatbot with the following capabilities:
Voice and Text Interaction: Enabled customers to interact with the chatbot through voice commands or text, creating a seamless and intuitive shopping experience.
AI-Driven Product Recommendations: Provided tailored product suggestions based on customer preferences, browsing history, or voice inputs.
Integrated Payment Processing: Allowed customers to complete purchases securely within the chatbot itself, eliminating the need to navigate to the Webshop.
Order and Shipment Updates: Automated order confirmation, shipping updates, and delivery tracking to keep customers informed in real time.
Webshop Experience in Chatbot: Simulated a complete webshop environment within the chatbot, enabling browsing, adding items to the cart, and making purchases—all without leaving the chat interface.
Multilingual and Multimodal Support: Ensured global accessibility by supporting multiple languages and accommodating both text and voice commands for customer interactions.
Result: The chatbot delivered a holistic e-commerce experience, resulting in:
A. 40% increase in customer engagement through voice-enabled shopping and 25% boost in conversion rates.
