Thinking big @ Félix Pago

Led the development and launch of a chat-based payments product from the ground up with 67% retention and over 40% monthly growth

Defined the customer journey, product roadmap, and product requirements

Led a team of engineers in building the NLP-based chat bot

Built product analytics tools to track and optimize the conversion funnel

Executed the automation of the company’s promotion and referral programs

Launched an internal customer support product to improve operating efficiency