I built a customer support chatbot using Python and NLP (Natural Language Processing) to provide 24/7 assistance on the client's website. This chatbot understands user queries accurately and delivers real-time responses, resulting in significant improvements in customer satisfaction and business metrics.

The key features and their impact

The chatbot eliminates wait times for customer inquiries, leading to higher satisfaction and faster issue resolution.

By automating customer support, the chatbot reduces the need for additional support staff, resulting in cost savings for the client.

By providing timely and personalized assistance, the chatbot can nudge website visitors towards conversions, such as completing a purchase or signing up for a service.

The chatbot offers a user-friendly experience by handling complex queries and personalizing responses, keeping users engaged and on track.