Customer Service Representative

I worked for The20 Company Limited for 1 year as a Customer Service Presentative. Working in this role provide me with valuable experience in customer service, logistics, relationship building, problem-solving, multitasking, and time management, helping me grow both professionally and personally in a dynamic and fast-paced environment.

Customer Service Skills:

Receive and handle customer inquiries effectively via phone and messaging platforms.

Developing skills in processing orders, tracking shipments, and resolving issues during the shipping process.

Excellent communication skills to provide customer service.

Logistics and Supply Chain Management:

Gaining experience in collaborating with companies to facilitate the transportation of goods, particularly in the UAE and KSA.

Learning about the logistics and supply chain processes involved in shipping goods.

Relationship Building:

Build and maintain sustainable customer relationships.

Understand customer needs and provide solutions to meet those needs.

Problem-Solving Skills:

Resolving issues that arise during the shipping process.

Developing a proactive approach to addressing customer inquiries and concerns.