Swift

Figma Design

January 2024

Project Description: Swift - Redefining Emergency Medical Services through User-Centered Design Challenge: In the realm of emergency medical services (EMS), the traditional model of ambulance dispatch often leads to unnecessary costs and delays for patients seeking urgent medical attention. Many individuals resort to calling ambulances for non-life-threatening situations, resulting in hefty bills and overcrowded emergency rooms. The challenge lies in reimagining this process to provide swift and cost-effective medical assistance while alleviating the burden on emergency resources. Solution: Introducing Swift, an innovative ride-share EMS app designed to revolutionize the way individuals access emergency medical assistance. Leveraging user experience (UX) methods, Swift aims to provide a seamless and efficient platform for users to request medical transportation tailored to their needs. Key Features: Intelligent Triage System: Swift utilizes an intelligent triage system to assess the urgency of each request, prioritizing cases based on medical severity. Users are guided through a series of questions to determine the appropriate level of care, ensuring that resources are allocated efficiently. On-Demand Medical Transport: With Swift, users have access to a network of certified medical professionals and emergency responders who can provide timely medical transportation. Whether it's a minor injury, medical appointment, or non-life-threatening condition, users can request a ride with the tap of a button. Cost Transparency: Swift promotes cost transparency by providing users with upfront pricing estimates based on their location, destination, and medical needs. By offering affordable alternatives to traditional ambulance services, Swift helps users avoid unnecessary financial burdens associated with emergency medical transportation. User-Friendly Interface: The Swift app features a user-friendly interface designed to facilitate quick and intuitive navigation. Users can easily input their location, select the level of urgency, and track the arrival of their designated medical transport in real-time. Community Engagement: Swift fosters community engagement by partnering with local healthcare providers, emergency responders, and ride-share drivers to ensure seamless coordination and response. Through collaborative efforts, Swift aims to enhance the overall quality of emergency medical services while promoting community health and safety. By embracing user-centered design principles, Swift endeavors to redefine the landscape of emergency medical transportation, providing users with a reliable, cost-effective, and user-friendly solution to avoid unnecessary ambulance bills. Through continuous iteration and feedback, Swift strives to empower individuals to make informed decisions about their healthcare needs while promoting efficient resource utilization within the EMS ecosystem.