Custom GPT that stops ChatGPT from making up your policies.
The problem: support teams paste questions into ChatGPT and get confident answers that contradict their real refund, shipping or warranty rules.
The fix: a Custom GPT grounded only in the team's SOP docs. It quotes the exact policy section, says "not covered in our docs" instead of guessing, and flags edge cases for a human.
Includes: doc cleanup so the GPT can actually read them, instruction set, and a 30-question test sheet to catch wrong answers before rollout. (Sample build to show the approach.)
0 likes · 0 views · Nov 4, 2026
Custom GPT that stops ChatGPT from making up your policies. The problem: support teams paste questions into ChatGPT and get confident answers that contradict...
