AI Customer Service Automation for Swiss Banking

AI Customer Service Automation for an Anonymised Swiss Bank

Romandie AI redesigned customer-service workflows for a major Swiss bank using Microsoft Power Automate, Dynamics 365, Azure AI, Teams, Outlook and Power BI.

The solution reduced repetitive administrative time by 60%, shortened first response time from 24 hours to 4 hours, and enabled 95% of follow-ups within 24 hours.

The work focused on reliable workflow automation, operational visibility and human oversight for sensitive decisions.