● Consulting clients in FIS TRAX payment factory solution (bank communication, payment hub, standardise payment/statements process across the client’s entities).
● Execute Professional Services contracts by delivering off-site consultancy to external clients.
● Identified issues, analysed information and provided solutions to problems.
● Assist clients to configure licensed modules and deliver training.
● Used critical thinking to break down problems, evaluate solutions and make
decisions.
● Provide payment expertise.
● Exceeded goals through effective task prioritisation and great work ethic.
● Taking a role of a project manager in case of small projects, being responsible for
backlog and client communication.
● Actively listened to customers, handled concerns quickly and escalated major
issues to the project manager, collecting requirements and negotiating.
