E-commerce VA Shopify & Lazada, Customer Service

I have an experience working with clients from the US, UK, AU, and SG as a Virtual Assistant / Customer Service and Sales Representatives for an E-commerce business specifically in Shopify, Carousell, and Lazada platforms 4 years in counting, which I'm handling different campaigns more likely on Beauty Products, Slimming Pills, Muscles Pills, E-cigarettes, T-shirts, Items of Home furniture, Kitchen stuff and more.

DAILY TASK INCLUDES:

• Processing orders for different products.

• Took orders, determining charges, and oversaw billing and payments.

• Handling both Inbound and Outbound campaigns

• Follow-up status of the shipment

• Processing Refunds

• Order fulfillment.

• Cancellation of Orders

• Process RMA's (Return Merchandise Authorization)

• Escalation of a lost shipment.

• Process Re-shipment.

• Process Disputes / Chargeback

• Sending Emails

• Managing & preparing orders from an e-commerce store

• Live Chat support

• Social Media Interaction on all platforms

• Handled with all sales channels (product inquiries, price updates, orders, etc..