Katy Osborn
Project MOSS: Mobile Product Enhancement
Role: Senior Product Manager (Contract)
Duration: December 2021 - February 2022
Domain: FinTech - Expense Management SaaS
Project Overview: The goal of the project was to enhance the mobile product offering to drive user adoption and streamline expense management for our clients.
Key Objectives:
Improve mobile product functionality and user experience to increase customer satisfaction and engagement
Integrate advanced security measures to ensure user data protection and compliance.
Key Deliverables:
1. Implemented Google Pay setup to facilitate easier payment processing for users.
Developed provisioning and tokenization processes to enhance transaction security.
Integrated biometric authentication and two-factor authentication (2FA) for improved user safety
Incorporated 3DS (Three-Domain Secure) verification to reduce fraudulent activities.
2. Virtual Card Implementation:
Executed the rollout of single-use virtual cards, providing users with enhanced control over their transactions
Developed team virtual card functionality to streamline expense management for collaborative projects.
Outcomes:
Increased user adoption rates and improved user satisfaction through enhanced mobile capabilities.
Strengthened security features leading to reduced risk of fraud and data breaches.
This project played a crucial role in positioning MOSS as a competitive player in the FinTech space.