Ho Chi Minh City Metro Line 1 runs VMMS, a Vietnamese/English system that tracks incidents, FRACAS safety workflows, preventive maintenance, inventory, and asset health across the line. The data was all there — incident logs, PM schedules, stock ledgers, hazard reports — but nobody had time to look back over it. Staff could see the current state of an asset or an incident queue, but nothing surfaced patterns: which failure modes kept recurring, which PM tasks weren't actually preventing failures, which stations were hotspots, which safety hazards were trending.