I performed end-to-end quality assurance

I performed end-to-end quality assurance testing on the client’s AI chatbot program. My role involved completing over 20 structured test sessions across Chrome, Safari, and Edge. Following a detailed feedback template, I documented bugs, usability issues, and performance inconsistencies. I also provided constructive feedback on the overall user experience, clarity of instructions, and the general flow of the course to help improve the final user experience.