This white paper presents a comprehensive analysis of the challenges faced by users of a video streaming service Netflix and proposes a robust system design to address these challenges. The study identifies key user challenges such as device compatibility, internet connectivity, content discovery, buffering and playback issues, and security and privacy concerns.The proposed system design leverages the latest technologies as of 2023, including advanced JavaScript frameworks for frontend technology, Elastic Load Balancer (ELB) for backend architecture design, and advanced database management systems for handling data storage and processing. The design also incorporates key components and interactions with ZUUL and Hystrix, utilizes caching with EV Cache, and minimizes latency through adaptivestreaming.