UX Audit & User Journey Optimization

Users abandon products for reasons analytics can’t fully explain. UX audits reveal why, pinpointing friction and workflow gaps that damage engagement and retention.

Audit services identify: • Disconnects between intended and actual user behavior • Invisible barriers blocking feature adoption • Friction in critical journeys harming engagement • Research insights prioritized by business impact

Enterprise tools where users build workarounds, and healthcare systems with high drop-off rates, benefit from comprehensive UX analysis and wireframe improvements. These audits typically reduce churn 20-40% and improve feature adoption by 30-50%.

Deliverables include: • Actionable UX audit reports with annotated journey maps • Prioritized friction analysis tied to business impact • Competitive UX benchmarking for strategic insights • Recommendations for immediate improvements and long-term strategy

Audits are delivered as practical blueprints ready for development teams to implement.