Chatbot for FAQ and Delivery Management
Conrado Moreno
Screenshots of the Chatbot for FAQ and Delivery Management' project for local library, as of March 12, 2024.
Goals
Provide quick responses to frequently asked questions and reduce the workload while enhancing user satisfaction.
Actions
Use Case Identification
Conversation Flow Design
Development, Release and Maintenance
Tech
Chattigo, Power Automate, HTML, CSS, and JavaScript and Bootstrap.
Results
Successfully implemented a chatbot that handles FAQs. Improved customer support efficiency. Reduced workload on human agents. And enhanced user experience by providing quick and accurate responses.
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Posted Mar 22, 2024
This chatbot, developed using mainly Microsoft Copilot Studio (GPT-Based) assists users with library-related inquiries, and order management interactions.
