Sentiment Analysis of Multichannel Chat Data: Enhancing Customer

Ketan Parmar

Software Engineer
AI Developer
Hugging Face
Python
PyTorch
Knovos

Sentiment Analysis of Multichannel Chat Data

The Sentiment Analysis of Multichannel Chat Data project aims to develop a machine learning-based approach to analyze chat data from multiple platforms, including Instagram, Slack, and Viber, to identify user sentiments and improve customer insights. The project involves collecting and preprocessing chat data, developing a sentiment analysis model, and evaluating its performance on a test dataset.

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