Nityora Labs - AI-Powered CRM & Analytics Solutions

A leading retail company adopted Nityora Labs’ AI-powered solution to tackle persistent challenges in customer service operations. The main problems were excessive raw data from customer interactions, slow response times to issues, and missed sales opportunities due to inefficient insights analysis. The goal was to enhance customer satisfaction while boosting upselling rates and overall operational efficiency.​

Nityora Labs integrated their advanced AI and machine learning system to automate customer interaction analytics, deliver real-time dashboards, and enable sentiment and intent analysis. The platform provided:

Automated call analytics including call summaries, transcripts, and recordings

Intent identification and confidence scoring on customer queries

Actionable feedback extraction with automated follow-up task generation

AI-led lead identification, competitor mention monitoring, and upselling/cross-selling detection

Seamless integration with the client’s CRM for instant lead qualification and prioritization​

Within months of deployment, the client reported the following quantitative improvements:

25% reduction in average call handling time, resulting in faster query resolutions

15% improvement in customer satisfaction scores due to more personalized and efficient service

10% increase in upselling rates, attributed to better identification of sales opportunities and prompt follow-ups​

Customer feedback was converted directly into actionable follow-ups, reducing manual work and boosting responsiveness

The AI system reliably categorized customer sentiment (positive, neutral, negative), allowing management to focus on crucial issues

Automated lead generation and CRM integration allowed sales teams to prioritize and close deals faster​

This case demonstrates how Nityora Labs’ AI not only streamlines data processing and boosts staff productivity but also creates a measurable impact in customer experience and sales performance for retail organizations.​