Performing black-box, functional, UI, smoke and regression testing. Tracking and reporting issues with Cox Version of Jira. Testing Web and Mobile applications. Inbound calls trouble shooting and operation of telephone VoIP, internet, home security, and television equipment and software
Office 365, Network diagnosis, Trouble shooting VPN
Manage an average of 1000 calls per month while maintaining 3.0 on score card as a Work from Home Agent
Provide technical advice, and attempt to avoid unnecessary dispatching of repair personal to customer locations
Driving sales through added additional services
Established new team for process improvement and implementation