HospitalityCRM – Smart Guest Relationship Manager

Vaibhav Gareja

HospitalityCRM – Smart Guest Relationship Manager 🏨

Industry-Focused CRM: Built specifically for hotels, resorts, guest houses, and vacation rentals to manage guest interactions and operations efficiently.
Centralized Guest Profiles: Tracks guest history, preferences, past bookings, special requests, feedback, and lifetime value.
Reservation & Follow-up Automation: Automatically sends booking confirmations, check-in reminders, and personalized thank-you emails post-stay.
Task & Staff Coordination: Assigns tasks to housekeeping, reception, and maintenance teams in real-time, with status updates.
Feedback & Reputation Management: Collects guest feedback via surveys and helps monitor online reviews from platforms like TripAdvisor or Google.
Loyalty System: Tracks guest loyalty, reward points, and custom discounts to encourage repeat stays.
Analytics Dashboard: Displays occupancy rates, customer satisfaction scores, revenue per guest, and booking trends.
AI Insights: Suggests upsell opportunities (e.g., spa, late checkout) and predicts high-value returning guests using AI models.
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Posted Jun 4, 2025

Developed a CRM for efficient guest management in hospitality.

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