The subject line had the word “action needed” in it technically true, practically a false alarm. Retrained the filter to weigh sender history and context, not just keyword matches.
→ Keyword matching alone is never enough for something this high-stakes.
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Posted Sep 29, 2026
It once flagged a newsletter as urgent.
The subject line had the word “action needed” in it technically true, practically a false alarm. Retrained the filte...