Concentrix’s Email Management System is an end-to-end web-based email management workflow applicationdeveloped in-house, helps respond to your customers emailsfaster and more consistently, with less agent training. EMS protects you from backlogs of unanswered requests, missedservice levels and unhappy customers. Automatic routing ofmessages to the right department, priority, language and skill-based queues. Provides for canned email responses. Aneasy-to-understand dashboard lets you identify trouble spots in real time, so supervisors can act in time to affect the outcome. The functional features of this UI are explained in the succeeding section.
