AI-Powered E-commerce Optimization Strategy

Spearheaded a comprehensive business transformation project for an e-commerce startup, combining strategic analysis with technological innovation. Conducted in-depth market research and user behavior analysis to identify critical drop-off points in the customer journey. Leveraged this insight to develop and implement an AI customer service agent that proactively assists users through their purchase process. Created detailed documentation and support tools to optimize the agent's effectiveness, directly addressing identified pain points and improving conversion rates