Satellite Provider Customer Service Dashboard

Overview: Designed a centralized dashboard for customer service teams to efficiently resolve customer complaints related to internet and phone services. The dashboard enables CS representatives to locate vessels, identify terminal types, check satellite positioning issues, track call trace reports, and access user-based summaries and call records.

Your Role: Lead UI/UX Designer responsible for understanding user needs, creating wireframes, prototyping, and delivering a user-friendly interface for complex data visualization.

Skills Utilized:

User Research & Journey Mapping

Complex Data Visualization

Wireframing & Prototyping

Interaction Design & Usability Testing

Tools Used: Figma and Jira

Client/Industry: Telecommunications / Satellite Services

Outcome/Impact:

Streamlined the complaint resolution process by providing CS teams with real-time access to critical data.

Reduced average handling time for customer complaints through intuitive navigation and clear data presentation.

Improved accuracy in diagnosing satellite positioning issues, leading to faster problem resolution.

Design: