An AI customer support chatbot

An AI customer support chatbot for a fictional Nigerian food delivery business, Lagos Fresh Kitchen. It runs on n8n Cloud and uses Claude Haiku 5.5 as the AI model. The workflow is three nodes: a chat trigger receives the customer’s message, an AI Agent processes it, and the Anthropic Chat Model writes the answer.

How it behaves The AI Agent has a system message that sets the rules. It must answer only from the business information, never invent prices, areas, hours or policies, and use a fixed fallback line when the answer isn’t there: “I don’t have enough information to answer that accurately. Please contact our support team.”

The business information it knows

Open Monday to Saturday, 9 AM to 8 PM, closed Sundays

Delivers to Lagos Mainland (Ikeja, Yaba, Surulere, Maryland, Ojota, Gbagada) and Island areas (Victoria Island, Ikoyi, Lekki), not outside Lagos

Delivery takes 30 to 60 minutes, with fees from ₦1,000

Menu of jollof rice, fried rice, rice and stew, pounded yam with egusi, grilled chicken, suya and soft drinks

Payments by card, transfer and cash on delivery

Cancellation allowed before cooking starts

No Sunday orders or Sunday delivery, and no event catering

Refunds, complaints and order status go to support