Redesign Remittance App | Mobile App Design

Gilbert Herlambang

UX Researcher

UX Designer

UI Designer

Figma

Maze

FinTech

Topremit makes sending money abroad fast, easy, and affordable. No more long queues, paperwork, or slow transfers, just a seamless experience in a few clicks.

Overview

In 2021, it has been almost two years since its initial launch. We did 10-weeks redesign Topremit's remittance mobile apps with cross-functional team (Lead product designer, illustrator, UX writer, CEO, marketing lead, developers)

Result

Decrease time spent on transaction & refund history

Increasing user verification by XX%, Decrease holiday announcement complaint by XX%

My role

As a Product Designer, I handle the end-to-end process—from UX research and UI design to usability testing. This includes preparing and conducting user interviews, creating concepts and user flows, designing wireframes, and aligning updates with the team.

Problem statement

Users difficulties in accessing transaction history and refunds that can lead to increased customer support costs and potential loss of customers.

Business also want a better alignment with our visual branding and tone of voice that make customers more likely to trust and increase the reputation of the company.

Validating process

We did 7 in-depth user interviews

Criteria

Age 20-50, mobile app user, make a transaction in the last 3 months, old user (have used in more than 6 months) and new user (have used less than 6 months), verified and have at least 1 success transaction

Key findings

4 of 7 Rarely check the banner & country holidays, because users assume its promotional & tutorials

5 of 7 Often use “Send” button on the bottom, because users think the bottom bar has the important button and they are used to it.

6 of 7 Rarely use Invite & Recipient, because in Recipient section users can’t do anything

Define current pages

We decided to remove “Recipient” page due to technical issue that data can’t be edit, so we remove this page

Final Design

Usability Testing

Usability Score: 79 of 100

The score little bit low of bugs and internet connection, which causes massive misclicks and give-ups (but gladly, Most of the users know how to do the tasks)

Rating experience: 4.2 of 5

The score little bit low of bugs and internet connection, which causes massive misclicks and give-ups (but gladly, Most of the users know how to do the tasks)

Learnings

Start with a warm(chit chat), neutral conversation to ease into the interview.

Have a partner during the interview to assist with documentation.

Like this project

Posted Mar 4, 2025

2 Key result: - Decrease time spent on transaction & refund history - Increasing user verification by XX%, Decrease holiday announcement complaint by XX%

Likes

Views

Timeline

Feb 1, 2021 - Apr 15, 2021

Clients

Topremit