Customer Experience Management
Usman Ali | zyp
Developed a Customer Experience Management System for a local telecom service provider.
Following are the functionalities:
Unified Dashboard for all Customer Facing Agents
Web Chat for online customers
Queue Management for B&M Service Centers
Integration with Cisco Contact Center
Integration with Various Social Media platforms
Integration with Customized CRM
Integration with Billing and Provisioning Platform
Like this project
Posted Feb 16, 2023
Developed a Customer Experience Management System for a local telecom service provider
