Customer Experience Management
Usman Ali | zyp
Developed a Customer Experience Management System for a local telecom service provider.
Following are the functionalities:
Unified Dashboard for all Customer Facing Agents
Web Chat for online customers
Queue Management for B&M Service Centers
Integration with Cisco Contact Center
Integration with Various Social Media platforms
Integration with Customized CRM
Integration with Billing and Provisioning Platform
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Posted Feb 16, 2023
Developed a Customer Experience Management System for a local telecom service provider
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