User Research - Vendor Order Management

To drive NPS up and in turn decreasing the DSO, we are focussing on how we can give better experience through transparency to buyers, and, to improve that experience we are trying to fix the internal process and setting SLAs for all the processes, which will help proper organizational functioning and reduce order delays, but another part of the process is the Partners, if their experience with Bizongo is not good there will be order delays and complications at every stage. Below is the initial step to understand partners and empathize with them to give them a better experience and in return, we are getting in-time quotes and dispatches.