Voice Agent RAG System for Inbound Customer Support

Built a voice-enabled RAG support system using Retell as the call interface and n8n for backend workflow automation. Integrated secure database lookups to resolve product issues, verifying customer IDs from order numbers while preventing data leakage. Designed escalation paths for unresolved cases, ensuring seamless handoff to human agents. Reduced handling time and improved support efficiency through automated first-level resolution.