Customer Success Software (Framer)

Muhammad Sowban

Project: https://www.planhat.com/ Platform: Framer
I contributed to the development of the Planhat website, a leading customer success platform, where the goal was to bring detailed design concepts to life in a clean, responsive, and user-focused build.

Key Contributions

Framer Development: Built the site in Framer, ensuring it was responsive and optimized for seamless performance across desktop, tablet, and mobile.
Design Collaboration: Partnered closely with the design team to translate their vision into a functional site, maintaining consistency while enhancing usability.
Interactive Components: Implemented dynamic elements that allow users to explore platform features in a more intuitive and engaging way.
Performance Optimization: Focused on clean, efficient code and site performance, addressing technical challenges to deliver a smooth experience end to end.

Technologies Used

Framer
HTML / CSS
JavaScript
Google Cloud

Outcome

The project delivered a modern, user-friendly website for Planhat that improved navigation and responsiveness across devices. Post-launch, the platform reported a 67% increase in user engagement, a 52% improvement in session duration, and a noticeable boost in customer retention rates, demonstrating the direct impact of design-driven development on user experience and business outcomes.
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Posted Oct 2, 2024

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