Development of Automated Business Operations System by Megan SmallDevelopment of Automated Business Operations System by Megan Small

Development of Automated Business Operations System

Portfolio project
Megan Small
7 years running one · now building them

I ran the business. Then I built the software that ran it.

For 7 years I ran The Maine Cleaning Co. — quoting, scheduling, invoicing, chasing. Then I built the system that did it for me. Now I build that system for other local service businesses.
4,715+ jobs run through it
47+ towns · since 2018
Why this exists

You don't have a website problem

You have an operations problem that happens to show up on your website. These are the four that cost the most, and they are the four this fixes.

Every price needs a phone call

A form that says 'we'll be in touch' asks the customer to wait two days to find out if they can afford you. Most of them don't wait.

The business lives in your head

Quotes in a notebook, schedule in your phone, customer history in a text thread. It works until you want a day off, or a second crew.

Admin eats the evening

Confirmations, reschedules, invoices, 'when are you coming' — hours a week of work that no customer is paying you for.

Nobody can find you

A site built on a template ranks for your business name and nothing else. The towns you actually serve are the searches you're losing.
What gets built

One system, six moving parts

Not a website with a contact form bolted on. The whole path from a stranger searching your town to a repeat customer with an account.

Instant quoting

A customer describes the job and gets a real price range on the spot, before you ever pick up the phone.

Lead intake that does not leak

Every enquiry lands in one place, gets an instant acknowledgement, and is retried if delivery fails.

Booking and scheduling

Customers pick a date, you confirm it, and both sides have the same record of what was agreed.

A client portal

Repeat customers sign in to see their history, upcoming visits, documents and payments.

An operator dashboard

The back office: leads, quotes, bookings and customers in one screen built for the person running the business.

Search that actually indexes

Every page is pre-rendered with its own title, description, canonical and structured data — including per-town landing pages.
The proof

It ran a real business for 7 years

This isn't a portfolio piece or a demo built for a pitch. It is the system that quoted, booked and invoiced 4,715+ cleans across 47+ towns in Southern Maine — and it is still online, in full, for you to click through.
4,715+
Jobs quoted & booked
47+
Towns with their own page
93%
Clients on recurring work
Who this fits

Built for the trades that quote, schedule and come back

If your work is priced per job, booked in advance, and done again next month, the shape of this is already right. Everything else is your numbers.
Cleaning and janitorial Short-term rental management Lawn, landscaping and snow Pool and spa service Pest control HVAC, plumbing and electrical Moving and junk removal Property maintenance
Not on the list? If you quote jobs and book them in, it probably still fits — ask.
How it works

Four steps, fixed price

No hourly billing, no discovery phase that quietly becomes the project.
01

A conversation about the work

Not a requirements document. How jobs actually get priced, who answers the phone, where the time goes, what you've already tried. An hour, free, and you get a straight answer about whether this is worth doing at all.
02

A fixed scope and a fixed price

What's being built, what it costs, and when it lands — in writing, before anything starts. No hourly billing and no discovery phase that quietly becomes the project.
03

Build, with your numbers in it

Your rates, your services, your towns, your brand. You see it running early and often — not a mockup, the real thing on a real URL you can click through.
04

Launch, then stay reachable

Deployed, indexed, and handed over with the documentation to run it. Support after launch is a monthly arrangement, not a surprise invoice.

0 likes · 0 views · Nov 7, 2026

Website, estimates, intake, booking, and business workflow integration

Timeline

Dec 31, 2017 - Ongoing

Tags