Acquire.io - Customer Engagement & Co-browsing Platform

Contributed to Acquire.io, a comprehensive customer engagement platform that transforms how businesses interact with their customers. Specialized in developing the co-browsing feature, enabling real-time visual assistance and problem resolution.

Key Features & Achievements:

Implemented secure co-browsing functionality using Puppeteer for real-time screen sharing

Developed synchronized navigation system for customer support agents

Created privacy-focused masking system for sensitive information

Built integration with chat and video call features

Implemented real-time session recording and playback capabilities

Tech Stack:

Frontend: React.js

Backend: Node.js

Browser Automation: Puppeteer

Real-time Communication: WebSocket

Session Management: Redis