AI-native customer support operations platform with a shared inbox, grounded support copilot, reliable event delivery, and dead-letter recovery.

What I built

Customer support workspace with tickets, customer context, assignments, queues, SLA risk, analytics, and activity history.

Grounded AI reply workflow that drafts from trusted sources and keeps human approval in the loop.

Reliability layer with idempotency, retries, delivery attempts, dead-letter recovery, and visible operational state.

Production-shaped backend foundation using Next.js, TypeScript, Supabase, PostgreSQL, RLS, signed webhooks, and server-only AI routes.

Why it matters Support teams need more than AI replies. They need safe workflows: duplicate handling, audit history, source-grounded suggestions, tenant isolation, and recovery when integrations fail.

Relevant services AI automation, full-stack web app development, CRM/support systems, internal tools, workflow automation, dashboard development.

Links Live demo: https://dynamis-relay.netlify.app/ Workspace demo: https://dynamis-relay.netlify.app/workspace/ GitHub: https://github.com/eemirex/dynamis-relay