AI-Powered Customer Support & Information

AI-Powered Customer Support & Information Assistant

I designed and developed an AI-powered conversational assistant that automated information retrieval and customer enquiries for an online marketplace.

The assistant connected users with structured listing and account data through a conversational interface, allowing information to be retrieved without manually navigating multiple parts of the platform.

I built the supporting backend using Node.js, Express.js, MongoDB and REST APIs, integrating application data with automated enquiry workflows and the AI assistant.

I owned the project across the full development lifecycle, including system architecture, backend development, database design, API integration, testing, debugging, deployment and iterative product improvement.

The project demonstrated how AI could be integrated into an existing digital product to make business information more accessible while reducing repetitive enquiry workflows.