Dashboard - Call Centre

Project Requirements:

1-There should be Week buttons to view the data

2-There should be Months Buttons

3-There should be Years buttons as well as seen by in the office in your dashboard

4-Total Calls outbound

5-Calls outbound agent connect

6-Total Leads

7-Connection Rate

8-Correct numbers

9-Leads converted

10-Average Call time

11-Total Talk time

12-Total Daily Calls

13-Total Daily wrong numbers

14-Total daily voicemails

15-Total daily people reached

16-Time Worked by an agent (time worked)

17-Correct number (%)

18-Leads Converted (%)

19-Call dispo : correct number not interested

20-Call dispo: interested qualified

21-Call dispo: not qualified interested

22-Call dispo: Call back

23-Avg dailing speed by the dailers

24-Each dialer status in graphs

25-Agent Satisfaction score graph (monthly, weekly)

SMS Sections:

1-Daily sms sent

2-Daily sms Delivered

3-Leads from sms.