Sauce And Spoon Table Top Menu Tablet Implementation

growing in annual sales (+28%) each year and wants to meet demand by improving

current restaurant operations. We will accomplish this by launching a pilot rollout of

tabletop menu tablets in the bar area at two of our restaurant locations, Sauce &

Spoon North and Sauce & Spoon Downtown in the bar area of each restaurant at the

beginning of Q2.

Project Goals

Confirmed goals:

● Implement menu tablets by the start of Q2 to improve operations

● Decrease average table turn time by approximately 30 minutes by the end of

the second quarter (Q2), resulting in decreased customer wait time and an

increase in average daily guest counts by 10%

● Increase average check total from $65 to $75 by selling more appetizers and

beverages by the end of Q2, resulting in increased profits

● Cut food waste by 25% by the end of Q2 resulting in a reduction of prime cost

● Increase daily guest counts by 10%

● Increase appetizer sales by 15% on average by the end of Q2

○ North location: 10%

○ Downtown location: 20%

Implement staff training by the Q2 rollout so that staff is comfortable with the

new technology and business practices

● Configure tablet software to be compatible with existing systems by the Q2

rollout

● Decrease customer checkout time by 10% on average in the first six weeks

after implementation

● Less than 5% of customers should report technical issues each week.

To be determined:

● Reduce guest wait time by X%

● Hire more staff - specifics TBD

● Decrease employee burnout and turnover by x% by reducing strain on staff

Deliverables

● Collect clear data points to track metrics - the tablets will track table turn time

and ordering trends which we can use to ensure success

● Develop & Implement training plan to train staff on the new system

● Install the tablets in the bar area of two restaurant locations:

○ Sauce & Spoon North

○ Sauce & Spoon Downtown

● Configure tablet software to be compatible with existing POS (point-of-sale)

systems

● Implement tablet feature to promote specific items:

○ Suggest any menu item as an add-on

○ Display coupons for selected item

● Train servers to suggest appetizers and provide coupons