Sauce And Spoon Table Top Menu Tablet Implementation
Hasan Feroz
growing in annual sales (+28%) each year and wants to meet demand by improving
current restaurant operations. We will accomplish this by launching a pilot rollout of
tabletop menu tablets in the bar area at two of our restaurant locations, Sauce &
Spoon North and Sauce & Spoon Downtown in the bar area of each restaurant at the
beginning of Q2.
Project Goals
Confirmed goals:
● Implement menu tablets by the start of Q2 to improve operations
● Decrease average table turn time by approximately 30 minutes by the end of
the second quarter (Q2), resulting in decreased customer wait time and an
increase in average daily guest counts by 10%
● Increase average check total from $65 to $75 by selling more appetizers and
beverages by the end of Q2, resulting in increased profits
● Cut food waste by 25% by the end of Q2 resulting in a reduction of prime cost
● Increase daily guest counts by 10%
● Increase appetizer sales by 15% on average by the end of Q2
○ North location: 10%
○ Downtown location: 20%
Implement staff training by the Q2 rollout so that staff is comfortable with the
new technology and business practices
● Configure tablet software to be compatible with existing systems by the Q2
rollout
● Decrease customer checkout time by 10% on average in the first six weeks
after implementation
● Less than 5% of customers should report technical issues each week.
To be determined:
● Reduce guest wait time by X%
● Hire more staff - specifics TBD
● Decrease employee burnout and turnover by x% by reducing strain on staff
Deliverables
● Collect clear data points to track metrics - the tablets will track table turn time
and ordering trends which we can use to ensure success
● Develop & Implement training plan to train staff on the new system
● Install the tablets in the bar area of two restaurant locations:
○ Sauce & Spoon North
○ Sauce & Spoon Downtown
● Configure tablet software to be compatible with existing POS (point-of-sale)
systems
● Implement tablet feature to promote specific items:
○ Suggest any menu item as an add-on
○ Display coupons for selected item
● Train servers to suggest appetizers and provide coupons
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Posted Jul 13, 2024
Ensuring my Diverse nature of Project choices i led the project for implementing table top menu tablets
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