Customer Support Specialist @ TD Canada Trust
Aum Thakar
Customer Support Representative
CMS
Gmail
Microsoft Teams
Notion
Slack
Worked with Canada's most effective bank, dealing with over 160 customers, solving day to day banking issues, sales, client management and still managing to give legendary customer experience.
The Spark ✨
Handling #160 customers/day, call time of 8 hours, almost 480 minutes live on call, assisting with different departments of the bank like Credit Card, Anti-Money Laundering, fraud, and to collaborate with the branch level departments to serve the North American Customers.
Increasing productivity, efficiency by over 20%, keeping up with the sales target, matrix and data-analysis for overall growth in customer satisfaction index.
Answering to operational emails, chat support and internal queries of the department and managing the overall progress of the department.
The Stats 💯
Timeline: Full-time job for 3 months
Deliverables: List some deliverables that the independent gave.
• Customer Support
• Client Management
• International/Country-Bound Transactions.
If everyone is moving forward together, then success takes care of itself. – Henry Ford🚀
Name
Group Manager, TD Corporate Office
2021