OMANTEL MOBILE APPLICATION DEVELOPMENT
Rahil Dholakia
OMANTEL MOBILE APPLICATION DEVELOPMENT
Enhancing Customer Engagement & Service Accessibility
Problem: Omantel needed a mobile app to improve customer satisfaction, offer
real-time account management, secure payments, and enhance user
engagement with loyalty programs and entertainment features.
Results: Omantel needed a mobile app to improve customer satisfaction, offer
real-time account management, secure payments, and enhance user
engagement with loyalty programs and entertainment features.
- 40% increase in user engagement
- 25% reduction in churn rate
- New revenue streams via gift card purchases and entertainment features
- Positive feedback on loyalty program & rewards system
Solution:
- Developed cross-platform apps using React Native for both Android and iOS.
- Node.js backend to handle real-time data and support scalability.
- Integrated secure payment options, including PayPal and local gateways.
- Users can buy gift cards and access entertainment features directly from the app.
- Implemented Makasib loyalty program: Users can browse deals, redeem points,
and claim rewards.
- AWS for cloud scalability, Firebase for push notifications, and multi-language
support.
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Posted Feb 24, 2025
Built React Native apps for iOS & Android with Node.js backend, secure payments, gift cards, Makasib loyalty rewards, AWS cloud, & Firebase alerts
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