US Market Expansion: Successfully coordinated the expansion to the US market by setting up a warehouse, overseeing inventory transfer from the UK, and ensuring seamless logistics operations.
Customer Support Optimization: Managed customer support operations, improving response times and overall customer satisfaction through streamlined processes.
Amazon Marketplace Launch: Established and launched a North American Amazon store, handling product listings, inventory management, and optimization to meet marketplace standards and drive sales.
Workflow Improvement: Developed and implemented Standard Operating Procedures (SOPs) for the UK team, significantly improving efficiency and standardizing workflows.
Project Leadership: Led and managed multiple high-priority projects, consistently delivering on time, within budget, and meeting or exceeding quality expectations.
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Posted Jan 25, 2025
Yvonne expertly launched a high-impact project on time and within budget, surpassing client expectations through precision and exceptional organization.