AI-Powered Virtual Assistant for Customer Support

Description: This project involves creating an AI-based virtual assistant to enhance customer support services. The system utilised Hugging Face's fine-tuned models for natural language understanding and generation. The core technology stack includes React for the frontend and Django for the backend, ensuring a seamless user experience.

Key Features:

ChatGPT Integration: ChatGPT API powers the conversational aspect, enabling users to interact naturally with the virtual assistant.

Hugging Face Models: Fine-tuned models from Hugging Face are employed to provide context-aware responses, improving the accuracy and relevance of answers.

AWS Infrastructure: The project is hosted on AWS, ensuring scalability and reliability. Services like EC2, S3, and RDS are utilised for robust performance.

React Frontend: The user interface is developed using React, offering an intuitive and responsive design for customers to interact with the virtual assistant.

Django Backend: Django handles the backend logic, managing user authentication, data storage, and communication with the ChatGPT API.

CI/CD Pipeline: A robust CI/CD pipeline is established to automate the deployment process. Code changes are tested, built, and deployed to AWS environments seamlessly, ensuring continuous improvement and reliability.

Benefits:

Improved Customer Support: The virtual assistant provides quick and accurate responses to customer queries, enhancing the overall support experience.

Scalability: AWS allows for easy scaling of resources to accommodate growing user demands.

Seamless User Experience: The React frontend ensures a user-friendly interface, while Django manages data and interactions efficiently.

Automation: The CI/CD pipeline automates deployment, reducing the risk of errors and ensuring a smooth development process.

This project exemplifies the power of AI, cloud infrastructure, and modern development practices to deliver an enhanced customer support solution that is efficient, scalable, and user-centric.