Northwell Health's Digital Patient Experience
Kaia McIntyre
Kaia McIntyre: Digital Experience Engineer
Partnered with Northwell Health to build their React Native app as part of the Digital Patient Experience (dPx) initiative. Responsible for the development of key features, including the login page, terms of service page, and location list page, ensuring a seamless and accessible experience for patients.
Developed critical components of the app, such as the login and terms of service pages, focused on providing patients with a user-friendly and secure experience.
Delivered continuous improvements to the app’s design and functionality, ensuring accessibility standards were met and maintaining precise design implementation.
Worked with cross-functional teams to ensure the app provided seamless access to healthcare services, empowering patients to manage appointments, access medical records, and more through a frictionless mobile experience.
This experience solidified my ability to deliver secure, accessible, and user-centric solutions in the healthcare space.
Digital Patient Experience: Convenient, Seamless Healthcare Access
Every health system in the U.S. is exploring how to sustainably grow their business while offering a personalized and high-touch experience. Increasingly, consumers expect seamless, convenient healthcare and the ability to access information anytime, anywhere.
Northwell Health, the largest health system in New York, is embracing these challenges and turning them into a competitive advantage. As a forward-thinking employer of over 80,000 healthcare workers with a service area of nearly 11 million people, Northwell Health teamed up with Phase2 to drive a multi-year, multi-project reimagining of the entire digital patient experience (dPx).
To make this dPx transformation a reality, Phase2 guided Northwell Health in technology solutioning—from building a design system and intuitive, consumer-centric UX to the integration of over 30 systems to create a single, cohesive journey—all anchored by their flagship website and a new mobile app.
dPx Success by the Numbers
The dPx initiative delivers the ultimate in care through connectedness, accessibility, and personalization.
With over 20,000 app downloads, 60,000 registered dPx users, 8.5 minutes of staff time saved per digital billing transaction, 80,000 hours of staff time saved, and a 5x reduction in content creation costs, the digital patient experience reimagining has been tremendously successful.
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