Nathan Tayo
Customer Support Specialist For E-commerce & Saas Companies
New to Contra
Nathan is ready for their next project!
Customer support is not just about answering questions.
It is about helping someone move from confusion to clarity.
A customer may forget the exact words you used.
But they will remember whether you:
• Listened to them
• Took ownership
• Communicated clearly
• Followed through
Good support solves the problem.
Great support protects the relationship.
#CustomerSupport #CustomerExperience #CustomerSuccess #CustomerRetention
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19
Providing Zendesk-based customer support and helpdesk automation for ecommerce and service businesses across the US, UK, and Europe. Managing the full Zendesk workflow ticket triage, views, SLAs, macros, and tags alongside Shopify order support (tracking, returns, refunds, disputes). Building automation on top of the helpdesk: macro libraries, triggers and automations, AI-assisted responses (OpenAI, n8n, Zapier), and CRM integrations with HubSpot and GoHighLevel cutting repetitive ticket volume while keeping support fast and human.
0
12
Built and trained an AI customer support agent for an ecommerce business, automating responses to high-volume repetitive inquiries order status, shipping timelines, returns, and product questions. Trained the agent on the brand's policies, help content, and tone guidelines, wrote the behavioral guidance to keep answers accurate and on-brand, and configured human handover rules so complex or sensitive issues always reached a live agent. Tested against real historical tickets before launch, then tuned the agent post-launch using conversation reviews steadily increasing the share of tickets resolved without human touch while protecting customer satisfaction.
0
18
Providing Zendesk-based customer support and helpdesk automation for ecommerce and service businesses across the US, UK, and Europe. Managing the full Zendesk workflow ticket triage, views, SLAs, macros, and tags alongside Shopify order support (tracking, returns, refunds, disputes). Building automation on top of the helpdesk: macro libraries, triggers and automations, AI-assisted responses (OpenAI, n8n, Zapier), and CRM integrations with HubSpot and GoHighLevel cutting repetitive ticket volume while keeping support fast and human.
0
20
Providing customer support and helpdesk automation for ecommerce and service businesses across the US, UK, and Europe. Managing support inboxes in Zendesk and Gorgias, handling Shopify order issues (tracking, returns, refunds, disputes), and building automation systems saved-reply libraries, AI-assisted responses (OpenAI, n8n, Zapier), and CRM workflows in GoHighLevel and HubSpot that cut repetitive ticket volume while keeping support fast and human.
0
23