Front line customer service provider responding to inbound calls from customers for service on HVAC, plumbing, electrical or other services offered by Reliance.

Developed comprehensive reports that outlined in step-by-step manner how to improve governance and risk management mechanisms in the company.

Provided strategic consulting services to develop the Digital Banking license applications for submission to the regulator.

Implemented processes for smooth operations at client's end. Combined good communication and coordination techniques to ensure that work got done effectively.