Response Templates (Macros) Creation for a SaaS Platform šļøš
Written 200+ response templates for customer support agents at Re:amaze (by GoDaddy) to streamline communication and improve response efficiency.
Technical Support Specialist
Customer Support Representative
Writer
Google Sheets
Notion
Reamaze
Comprehensive Customer Support Guide for a SaaS Platform š
Created a detailed customer support guide for Re:amaze, which improved customer satisfaction through clear troubleshooting steps.
Technical Support Specialist
Customer Support Representative
Asana
Notion
Trello
Companies I've Worked With and Writing Samples šŖ»
Iām a customer support expert specializing in SaaS platforms. I help businesses build long-term relationship with customers.
Virtual Assistant
Customer Success Manager
Customer Support Representative
Notion
Employee Onboarding Overhaul for a Digital Media Start-Up š„ļø
Revamped Jumpcut, Inc.'s onboarding process by creating a tiered program for in-office employees and remote contractors.
Project Manager
Content Writer
Asana
Google Docs
LucidCharts
Wikipedia Articles on Swedish Entrepreneurs šš
Written and published Wikipedia articles about Swedish entrepreneurs to enhance their online presence.
Researcher
Content Writer
Writer
Google Docs
Microsoft Word