Mirza Umer's Work | ContraWork by Mirza Umer
Mirza Umer

Mirza Umer

Meta Ads Expert for Shopify Brands | AI Automation

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Sialkot, Pakistan

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Sialkot, Pakistan

Cover image for Shopify Jewelry Brand: Pixel Match Rate 98.77%
Shopify Jewelry Brand: Pixel Match Rate 98.77%
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Cover image for Meta Ads for a Shopify Fashion Brand: $4 to $8 Cost per Purchase
Meta Ads for a Shopify Fashion Brand: $4 to $8 Cost per Purchase
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Umair Pets Clinic in Sialkot had thousands of Facebook followers and strong reviews but no website or online booking system. I built them a complete booking platform on Base44 including a client booking flow, a staff dashboard, and an automated confirmation system that emails the pet owner and updates the dashboard the moment a booking is made. The live site is at umairpetsclinic.base44.app (http://umairpetsclinic.base44.app). Built for the Base44 Give It A Glow Challenge. #base44giveitaglowchallenge #GiveItAGlow @base44 https://x.com/MirzaUmerContra/status/2076317805700698525
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Cover image for Premier Dental's front desk was
Premier Dental's front desk was overwhelmed with repetitive appointment inquiries during peak hours. This volume caused excessive hold times, missed calls, and ultimately, lost booking opportunities. The staff needed a way to offload routine scheduling without sacrificing the natural, empathetic tone expected in healthcare. The Tech Stack 1. Vapi (Low-Latency Voice AI Infrastructure). 2. Custom LLM System Prompts (Conversational Logic). 3. REST API (Real-Time Calendar Synchronization). 4. Twilio (Telephony Integration). The Solution: I deployed an autonomous, low-latency AI voice agent named "Sarah" to handle inbound calls 24/7. Engineered on the Vapi platform, the agent answers calls instantly, greets patients naturally, and collects necessary intake details (name, preferred date, appointment type). Through REST API integrations, the system checks availability, confirms new bookings, and reschedules existing appointments in real time, while intelligently escalating complex edge cases to a human receptionist. The Business Impact: The voice agent successfully handled 1,240 inbound calls with an 87% resolution success rate and an average call duration of 2 minutes and 34 seconds. By eliminating front desk call overflow, the clinic ensured zero missed booking opportunities, allowing the human staff to focus exclusively on high-touch, in-person patient care.
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