Developed and implemented a community program for the online academy with over 1,000 students. Provided 50+ weekly lessons via Zoom with over 100+ participants.

Managed 50+ inbound calls a day, helping insurance members and also doctors, nurses, and other providers check medical coverage, anfollow up on medical claims.

Supported community operations such as onboarding below 100 new members, facilitating 1-2 events, managing changes of approximately 30-50 accounts, and others.