Lizette Johana Romero Estupiñan
Bilingual SaaS support driving adoption and retention
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Bilingual SaaS Technical Support Specialist with 7+ years of experience delivering Tier 1–2 support via chat, email, and phone. I help companies improve customer experience, reduce churn, and accelerate user adoption through fast, effective troubleshooting and onboarding support.
Experienced in working with eLearning platforms, CRM tools, and cross-functional teams. I also create documentation and translate content (EN/ES) to improve self-service and scalability.
Let’s work together to deliver a seamless customer experience.
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